Support
Something not working, or a question about one of our games or apps? Write to us and a real person will answer.
Email: support@theneonwolf.com
Please tell us the game or app, your device and iOS version, and what happened. We usually reply within a few days.
Please tell us the game or app, your device and iOS version, and what happened. We usually reply within a few days.
Frequent questions
How do I get my game back on a new iPhone?
Download it again from the App Store with the same Apple Account you used to buy it. You will not be charged again: your purchase belongs to your Apple Account, not to the device.
Can I get a refund?
Purchases on the App Store are handled by Apple. You can request a refund at reportaproblem.apple.com.
Does the game have ads or extra purchases?
No. You pay once and the whole game is yours, including future cities, which arrive as free updates.
Which languages are available?
English and Spanish for now. If you would like your language, let us know.
Is my data collected?
Very little, and never for advertising. Read our privacy policy for the details.